Why is 18K gold more valuable than 14K?
18 Karat gold is more pure, meaning it contains a higher percentage of gold . Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, 14-Karat is 58% pure, 10-Karat is 41% pure etc.
Q: Why should I buy from you?
A: Our products are direct from manufacturers, some are our own handmade. There is no middle man, no high markup, so we can provide quality items yet very competitive price. Our price is much less than local shops and other online stores.
Q:Do you ship internationally?
A:Yes, we ship to worldwide, shipping fee is the same by air mail. Only ship by EMS or Fedex the rates are different.
Q:When will my order been shipped out ?
A:Orders will be processed within 1-2 business days after payment received.
Q:I’m interested in purchase large lots from you ,can you offer an special price?
A:Yes,please contact us if you want to purchase large lots, you will get a competitive price here.
Q:Can you send my item as a GIFT or change the shipping value?
A:Please don’t worry about that.All of our packages, international or within the US, will be marked as GIFT and lower value.
Q:Why I don’t get reply from you? I have sent you several emails?
A:We work 5 days a week. We always reply customers questions. For some reason, your email may not reach us , or the reply email may go to your junk mail. You may use contact seller to contact us again. Please don’t hide your email address when you use contact seller. So we can search your order by your email adress.
Q:Do you accept worldwide orders?
A:Yes. We accept online orders from woldwide.
Q:Do you have discounted rates for bulk orderds?
A:Yes. Welcome to wholesale. We will give 30% discount of items’cost.
Q:What is your Return Policy?
A:We will refund the price if the item is not as described, damaged in transportation. You can return it within 30 days. Shipping fee and insurance is not refundable. The item should be returned to sender in its original condition by registered air mail.
Q: Is the pictures posted on the website the real items that customer will receive?
A: Yes. All products are as we listed on our web store.
Q: Can I track my parcel online?
A: Yes,you can get the lastest status by tracking online with the tracking number ,which would be sent by email once the items have been shipped. Or simply send your inquiry to us, and you will be responded with the latest shipping status of your order.
Welcome to contact me via e-mail (info@900jewelry.com) if you have any questions.
